Shipping policy

InkCrafty Shipping & Returns Policy

Thank you for supporting InkCrafty! Because our products are printed on demand, every single item is made especially for you as soon as you place your order. This helps us reduce waste and overproduction, though it means your items take just a little longer to reach your doorstep.

1. Production & Processing Times

  • Standard Production Time: Items go into production within 2–5 business days of your order being placed.

  • Holiday Seasons: During high-volume holidays (e.g., Black Friday, Cyber Monday, Christmas), production can take up to 5–7 business days.

📌 Note: Shipping times are in addition to production times. An order takes a few days to be printed, quality-checked, and packed before it is handed over to the shipping carrier.

2. Shipping Rates & Delivery Estimates

We ship all US orders via reliable carriers (including USPS, UPS, and DHL). Once your item leaves our print facilities, here are the estimated delivery windows:

Shipping Method Estimated Delivery Time Cost
Standard US Shipping 3–7 business days $7.99 (or "Free for orders over $50")
Express US Shipping 2–3 business days $13.99
International Shipping 10–20 business days $20.99

Please note: Delivery timeframes are estimates and cannot be 100% guaranteed due to unexpected carrier delays.

3. Split Shipments

If you order multiple different types of items (for example, a mug and a t-shirt), they may be produced at different fulfillment facilities. Don't worry if one item arrives before the other—they are both on the way! You will receive separate tracking numbers for each package.

4. Returns & Exchanges (Printify Fulfillment Policy)

Because all items at InkCrafty are unique and custom-made to order, we do not support returns or exchanges if you order the wrong size, wrong color, or simply change your mind.

Please use our size charts listed on each product page before finalizing your purchase to ensure a perfect fit.

5. Damaged, Defective, or Wrong Items

If there is a manufacturing error, a bad print, or your item arrives damaged during transit, we've got you covered! We will issue a free reprint or a full refund.

To claim a replacement or refund:

  1. Contact us at [Your Support Email Address] within 30 days of the delivery date.

  2. Provide your order number and a clear photo showing the issue on a flat surface.

  3. There is no need to mail the physical item back to us! Once we verify the photo proof, a new order will be sent to production immediately.

6. Lost Packages & Incorrect Addresses

  • Incorrect Address: Please double-check your shipping details at checkout. InkCrafty is not responsible for packages delivered to an incorrect address provided by the buyer. If a package is returned to sender due to an invalid address, a reshipment fee will apply to mail it out a second time.

  • Lost in Transit: If your tracking hasn't moved or your package is deemed lost by the carrier, please contact us within 30 days of the estimated delivery date so we can open an investigation and arrange a free reprint for you.